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Replacement drive arrived this morning (sorry Nick for the delivery waking you up). The replacement actually turned out to be a slight upgrade, which was a pleasant suprise. I used to have a PX-712A, and now have a PX-755A.
Have now swapped the drives over, and the new one works perfectly. I don't even have to send the old one back! Although I should now buy a new IDE cable - the new drive actually supports ATA-100 which needs an 80-wire cable to run at that speed.
Full marks to Plextor for quickly arranging the replacement. I discovered the failure on Monday, reported it on Wednesday, they shipped the drive yesterday and got the replacment today. This is the sort of service companies should provide.
Have now swapped the drives over, and the new one works perfectly. I don't even have to send the old one back! Although I should now buy a new IDE cable - the new drive actually supports ATA-100 which needs an 80-wire cable to run at that speed.
Full marks to Plextor for quickly arranging the replacement. I discovered the failure on Monday, reported it on Wednesday, they shipped the drive yesterday and got the replacment today. This is the sort of service companies should provide.